Comments on: Broadband: Are you paying too much? http://www.mygobismyjob.com/2009/06/broadband-are-you-paying-too-much/ The Musings of Richard Heathcote, Voiceover Artist Mon, 08 Feb 2010 14:55:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: admin http://www.mygobismyjob.com/2009/06/broadband-are-you-paying-too-much/comment-page-1/#comment-19 admin Thu, 18 Jun 2009 18:52:08 +0000 http://www.mygobismyjob.com/?p=53#comment-19 Yeah you're totally right Graham - I've been staggered in the difference in speed over the last few days! Downloaded a bit of software for my Mac today, file was about 5MB and it downloaded it in under a second! 20MB connection definitely worth the money.....And agree, it's certainly helped the videophone calls! Yeah you’re totally right Graham – I’ve been staggered in the difference in speed over the last few days! Downloaded a bit of software for my Mac today, file was about 5MB and it downloaded it in under a second!

20MB connection definitely worth the money…..And agree, it’s certainly helped the videophone calls!

]]> By: Graham Perry http://www.mygobismyjob.com/2009/06/broadband-are-you-paying-too-much/comment-page-1/#comment-18 Graham Perry Thu, 18 Jun 2009 17:22:30 +0000 http://www.mygobismyjob.com/?p=53#comment-18 Glad you followed this through and published it across the web. As you know, we only had a 2Mb service here and that was in and out like a ferret down a hole! Most people start by blaming themselves or their own equipment before complaining to the ISP who in return will then "terrify" their customers by threatening them with large call out fees if the fault is not on the ISP Network side. Fear not.... a large cup of coffee and some cookies is usually enough to get the engineer onside after which he (or she) will take pity and change the equipment... Voila ! a working broadband service that matches the charge on the invoice. We upgraded some months back to the 20Mb Virgin service and like the gentleman above mentioned we see the 20Mb download speed outside of peak contention periods... last night the readout hit 22Mb during a 230Mb download. It was on my Mac before you could say the words Richard Branson ! The uplink speed peaks around 1.2Mb so happy for the time being... My ACN IRIS3000 Videophone is crystal clear... Glad you followed this through and published it across the web. As you know, we only had a 2Mb service here and that was in and out like a ferret down a hole!
Most people start by blaming themselves or their own equipment before complaining to the ISP who in return will then “terrify” their customers by threatening them with large call out fees if the fault is not on the ISP Network side. Fear not…. a large cup of coffee and some cookies is usually enough to get the engineer onside after which he (or she) will take pity and change the equipment… Voila ! a working broadband service that matches the charge on the invoice. We upgraded some months back to the 20Mb Virgin service and like the gentleman above mentioned we see the 20Mb download speed outside of peak contention periods… last night the readout hit 22Mb during a 230Mb download. It was on my Mac before you could say the words Richard Branson ! The uplink speed peaks around 1.2Mb so happy for the time being… My ACN IRIS3000 Videophone is crystal clear…

]]> By: admin http://www.mygobismyjob.com/2009/06/broadband-are-you-paying-too-much/comment-page-1/#comment-17 admin Thu, 18 Jun 2009 12:06:43 +0000 http://www.mygobismyjob.com/?p=53#comment-17 Totally agree with you Graham. I'm certainly not one to complain, but changes in the internet speeds and packages change so damn fast, most people I would think are generally left behind and not informed that they could have a better service/save some money. In these instances, complaining certainly got a good result! Glad you managed to get your connection sorted too. What part of the UK are you in out of interest? :o) Totally agree with you Graham. I’m certainly not one to complain, but changes in the internet speeds and packages change so damn fast, most people I would think are generally left behind and not informed that they could have a better service/save some money.

In these instances, complaining certainly got a good result! Glad you managed to get your connection sorted too. What part of the UK are you in out of interest?

:o )

]]> By: Graham lee http://www.mygobismyjob.com/2009/06/broadband-are-you-paying-too-much/comment-page-1/#comment-16 Graham lee Thu, 18 Jun 2009 10:26:24 +0000 http://www.mygobismyjob.com/?p=53#comment-16 Just spotted this whilst surfing for something totally unrelated - ah well, such is the web;-) Anyway, we had Virgin's (up to) 20Mb service installed & for the first 8 months were never getting anywhere near that. It took a long time to actually manage to speak to someone who could tell us a) how badly over-subscribed our area was (never did find out the contention ratio, though) & b) that they had never, in fact, switched the exchange over to 20Mb for our line. In the end we simply complained every single month & got a refund of the balance over a 2Mb line. Eventually, they fixed it. We now get the full-poundage 20Mb during the day, less after the school-kids get home. Moral - just keep complaining; they are quick to refund f you can prove you vaguely know what you're talking about;-) Just spotted this whilst surfing for something totally unrelated – ah well, such is the web;-)

Anyway, we had Virgin’s (up to) 20Mb service installed & for the first 8 months were never getting anywhere near that. It took a long time to actually manage to speak to someone who could tell us a) how badly over-subscribed our area was (never did find out the contention ratio, though) & b) that they had never, in fact, switched the exchange over to 20Mb for our line. In the end we simply complained every single month & got a refund of the balance over a 2Mb line.

Eventually, they fixed it.
We now get the full-poundage 20Mb during the day, less after the school-kids get home.

Moral – just keep complaining; they are quick to refund f you can prove you vaguely know what you’re talking about;-)

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